Page 201 - Knit-Rite Catalog 2020

TERMS OF SALE AND POLICY
TERMS AND CONDITIONS Domestic Accounts
CORRESPONDENCE/REMITTANCE/RETURNS
120 Osage Avenue Kansas City KS 66105
PHONE (913) (913) 281-4600 / FAX (913) (913) 281-5455 TOLL FREE 1-800-821-3094 (USA/Canada) TOLL FREE FAX 1-800-462-4707 (USA only) knitrite com com · therafirm com com RESELLERS:
Knit-Rite/THERAFIRM Knit-Rite/THERAFIRM customers may may not re-sell re-sell or distribute to to to anyone that may may re-sell re-sell any any Knit-Rite/THERAFIRM Knit-Rite/THERAFIRM products without the the written consent from Knit-Rite Knit-Rite to to to sell sell or distribute to to others who sell sell through any channels including online Knit-Rite/THERAFIRM reserves the the right
to to to not sell to to to any customer who violates this policy RETURNED GOODS POLICY:
Acceptance of of returned merchandise merchandise is is is is at the discretion of of Knit-Rite/THERAFIRM Returned merchandise merchandise will not be
accepted for credit without a a a a a valid return authorization
number There is is a a a a a maximum 30 day time limit in which to return return all merchandise should Knit- Rite/THERAFIRM approve the return return Note: The RA# authorizes your company to to return the items however based on on evaluation credit to to be
determined The following will be
required for any return:
* Full description of the merchandise * Complete reason for the return All All exchanges must on on on arrival at the Kansas Kansas City Kansas Kansas warehouse be
found in in in in rst class condition All All items items including incorrect items items and defective products must have the the the RA# stated prominently on on the the the outside of the the the carton A handling charge deduction will be
made from all credit memos issued for items items returned with only two exceptions: incorrect items items or or or defective products ***EXPORT ACCOUNTS – Cash in advance or or credit card For accounts accounts with open terms terms terms terms are net 60 days from date of invoice for established accounts accounts All new foreign accounts will be
be
required to send payment in US dollars for for for for merchandise plus freight before their shipment will will be
be
released Also all new foreign customers will will need to to complete our our credit application application For ease ease of of payment the application application package includes our our bank information for for wire transfer of of funds funds After funds funds are veri ed by our bank we will release shipment knitrite com TERMS:
Net 30 from date of invoice Forms of payment include check check money order/ cashier’s check check wire transfer or or or upon approval credit card (Visa MasterCard and Discover) Orders will be
shipped C C C O O D D D or CREDIT CARD upon submission of a a a a a a a a credit credit application and tax exemption certi cate Upon credit credit approval open terms will will be
established We will will not DROP SHIP C C O O O O D D D D ORDERS If C C O O O O D D D D shipments are refused all costs incurred plus a a a a $10 00 charge will be
billed to to the customer Statements of of Account are sent the middle of of each month month Our billing month month covers invoices credit memos and and payments Service charges are based on on on the amount past due and and subject to a a a a a a a a a a a rate rate of of 1 1 5% per month effective annual rate rate of of 18% Past Due Accounts: We reserve the right
to suspend shipments if any portion of your account is is is past due unless C O D D is is is requested and authorized or or or or satisfactory arrangements
are made with the accounting department Any past due accounts that pay by credit card will incur a a a a a a a a a a service fee of 2% Collection Fee: All collection charges and and fees incurred in in in in collecting past due accounts will be
be
be
billed and and must be
be
be
paid in in in full before shipment of orders are resumed Returned Checks: There will be
a a a a $25 00 service charge on all checks returned unpaid SHIPPING:
Shipments are F O B Kansas City KS or or Hamlet NC with transportation charges added as as as the the last item on on the the invoice Truck line shipments may be
shipped collect Drop Shipments will incur a drop ship fee of $5 per order Oversized Products – UPS and other carriers charge charge additional dimensional weight charges for oversized products Such fees will be
be
charged to to to the the customer when applicable and the the items that are ordered may be
be
required to to to to ship UPS Ground or or a a a a a a a a a a method other than Air In those instances where a a a a a a a a a a customer requests the the the oversized portion portion of of an an an order to to ship ship separately separate separate charges for for for each portion portion of of the the shipment will apply Please contact Customer Service for for for more information DELIVERY CLAIMS:
No claim for shortages will be
allowed unless made within 10 working days of of receipt of of order |
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